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FAQ

Posted by WONLOG(ip:)

Date 2018-12-24 19:32:22

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1. How can i contact WONLOG?


-E-Mail(wonlogofficial@gmail.com) or Q&A


Our customer service team is available during the following business hours
Monday to Friday : 10:00am-5:00pm(KST)
Break : 1:30pm-2:30pm(KST)
Closed on Saturday & Holiday


2. What forms of payment do you accept?


-We accept the following forms of payment: Unionpay and Credit cards(VISA, Mastercard, JCB)


3. How long will it take for my international order to arrive?


-Each country has a different duration, please refer to Click Here for the exact period.
(International mail delay and restriction notice will be posted separately on the board)


4. How do you measure the shipping amount of overseas shipping?
  -It will be set automatically by adding weight, number of items, and exchange rate based on EMS international shipping standard table of post office.
     When you pay for the product, the shipping cost will be paid together.


5. How do I get information if my order is out of stock?


-Overseas orders are difficult to call if the product is out of stock, we will email you the relevant information.

 Please fill out the correct e-mail address when ordering.


6. What is the shipping cost when i ship to Republic of Korea ?


-Click here to check it out.


7. Can I modify my order before delivery?


-Modification of the order can only be processed if your order is in [Preparing Item] status.


8. Do you process exchanges?


-No, Please take into consideration that we only accept qualifying returns but not exchanges.


9. What are the refundable terms?


-Click here to check it out.


10. When is the new discount due?


 -WONLOG is updated every day from 13:00 (KST), and the new discount period is maintained 24 hours from the update time.


11. How do I get a discount coupon? 


  -Click on the product you want, download coupons at the bottom of the option.
   You can check it on My Page > My coupon.
   (However, NEW/MADE/ACC products are excluded / It can be issued once per ID)

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  • MON-FRI 10:00 - 17:00
    LUNCH 12:00 - 13:00
    SAT,SUN,HOLIDAY OFF
    MAIL : wonlogofficial@gmail.com

  • BANKING ACCOUNT

    HANA724-910014-94004
    NONGHYUP355-0043-2936-13
    DEPOSITOR WONLOG

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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